PRIVACY POLICY

This Privacy Policy explains how VIVE handles personal information when you visit our website, contact us, or send us a product inquiry. It applies to this website and the information you submit through it.

Information you provide

When you contact us, we collect the information you choose to provide, including your first and last name, email address, country or region, phone number, company, and message. If you send a product inquiry, your message may include a product name, selected options, quantity, or other information about your request. We also record the time of your submission and your confirmation of the privacy notice.

Please provide only information relevant to your inquiry. Do not include payment card details, government identification numbers, or other sensitive personal information in the contact form.

How we use information

We use your information to review and respond to your messages, discuss products and customization requests, provide customer support, maintain records of our communications, and protect the website from spam and misuse. Submitting an inquiry does not automatically subscribe you to marketing emails.

How information is stored and accessed

Messages submitted through the contact form are stored in our website management system. Authorized staff can view and manage them so they can process and respond to your inquiry. Technical identifiers may be used to prevent duplicate submissions and limit abusive requests. Website hosting and infrastructure providers may also process technical data needed to deliver and protect the service.

Sharing and third-party services

We may share information with service providers that help operate our website or handle your request, where needed for those purposes. We may also disclose information when required by applicable law or to protect rights, safety, and the security of our services.

Some pages contain a Google Maps embed or links to third-party websites and social platforms. Loading embedded content or visiting those services may allow the third party to receive technical information, such as your IP address, and to use cookies or similar technologies under its own privacy policy. Their privacy practices are separate from ours.

Cookies and technical information

Our website and its service providers may process technical information needed to deliver pages, maintain security, and prevent abuse. Embedded third-party services may use cookies or similar technologies. You can manage cookies through your browser settings and review the privacy settings of any third-party service you use.

Retention and security

We retain personal information for as long as needed to handle inquiries, provide support, maintain relevant business records, and meet applicable legal obligations. The appropriate retention period depends on the purpose and circumstances of the information. We use access controls and other safeguards to protect information, but no internet transmission or storage system can be guaranteed completely secure.

Your choices and requests

You may choose not to provide optional contact information. We need the required contact details and message to respond to an inquiry through the form. Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to object to or restrict certain uses. You may contact us to ask about your information or withdraw consent where processing relies on consent. We may need to verify your identity before handling a request, and some information may need to be retained to meet legal obligations.

Children

This website is intended for general product information and inquiries and is not directed to children. If you believe a child has provided personal information through the website, please contact us so we can review the information and take appropriate action.

Changes to this policy

We may update this Privacy Policy when our website, services, or information-handling practices change. The version displayed on this page is the current policy for this website.

Contact

For questions about this Privacy Policy or requests concerning your personal information, contact VIVE using the email address below.